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Orders:
1 How can I check the status of my order?
To check the status of your order, log in to your account and visit the "Order History" section. Alternatively, you can use the tracking number provided in your shipment confirmation email to monitor your order's progress.
2. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 30 minutes of placing them. After this period, changes may not be possible due to processing. To request a modification or cancellation, please contact our customer support team immediately
3. What should I do if I received an incorrect item?
If you receive an incorrect item, please contact our customer support team within 7 days of delivery. Provide your order number and details about the incorrect item so we can arrange for a replacement or refund.
4. Why was my order placed on hold?
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Orders may be placed on hold due to issues with payment verification, stock availability, or shipping address confirmation. Our team will reach out to you if additional information is needed to resolve the issue and proceed with your order.
Shipping & Returns:
1. What are your shipping options and rates?
We offer standard, expedited, and express shipping options. Shipping rates vary based on the selected method and your delivery location. For detailed shipping options and rates, please visit our Shipping Information .
2. How long will it take to receive my order?
Delivery times depend on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited and express options are faster. You will receive an estimated delivery date in your confirmation email, and you can track your order for updates.
3. How do I return an item?
To return an item, please fill out the return form included with your order or available on our Returns Policy page. Pack the item securely in its original packaging and include the return form. Ship it to the address provided on the form. Returns must be made within 30 days of receipt.
4. What is your policy on return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. In such cases, we will provide a prepaid return label. For more information on our return process, please refer to our Returns Policy page.
Payment:
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed through a secure payment gateway to ensure your information is protected.
2. Is it safe to enter my payment information on your website?
Yes, it is completely safe. Our website uses SSL encryption to protect your payment details and personal information during transactions. We adhere to the highest security standards to ensure your data is secure.
3. Can I use a discount code or gift card for my purchase?
Yes, you can apply discount codes and gift cards during the checkout process. Enter your code or gift card number in the designated field to apply the discount or redeem the gift card balance. If you encounter any issues, please contact our customer support for assistance.